SANTOLAN, Pasig –The Light Rail Transit Authority sealed year 2018 with a feat as it received the ISO Certificate of Registration for Operations and Maintenance Management from Certification International of the Philippines Inclast December 21.
“With the certification, LRTA has proven its strong commitment to good governance and excellent service while reaffirming its mission of providing world-class light rail transport systems in the country,” said Administrator Reynaldo I. Berroya.
LRTA’s journey towards ISO Quality Management System certification began in the third quarter of 2017, with the Development Academy of the Philippines (DAP) as its QMS consultant.The certification signified that LRTA met the documentary requirements and surpassed the rigorous stages of audit done on June 4 and June 11, 2018.
Berroya cited that the enrolled QMS processes and procedures of LRTA passed the ISO standard which eventually paved the way for the conferment of the ISO certification valid until 2021.
ISO Certification is an accreditation conducted by external certification bodies to ensure that an organization performs its inter-related processes following international standards. ISO 9001:2015 certification measures the quality of an organization’s processes by reviewing a number of policies and procedures, including strong customer focus, top management leadership and decision-making, process approach, and continual improvement.
The ISO 9001:2015 also incorporates risk management to enable organizations to identify and provide a systematic approach to risks for a more efficient quality management system.
The Ceremonial Award of ISO 9001:2015 certification from CIP to LRTA was done on Jan 24, 2019 during the LRTA Board Meeting.
This certification, the Administrator believes, attests to the competence and dedication of LRTA personnel to their work. Furthermore, he has faith that this will boost the morale of LRTA staff and will motivate them to be more work-driven in order to achieve LRTA’s quality policy steered on being at par with international standards and on fostering excellence in service to the Filipino people.
“We commit to achieve excellence to meet the increasing demands for LRT Systems and related services through the continual improvement of our QMS and satisfaction of applicable legal requirements,” the LRTA’s quality policy states.
LRTA thus joins the rank of top notch government-owned and controlled corporations that are ISO-certified, as mandated by Executive Order 605 of 2007 directing all government agencies to adopt the ISO as part of the implementation of a government-wide quality management program aimed “to enhance public sector performance and to make government organizations citizen-driven.”