The Light Rail Transit Authority (LRTA) Committee on Anti-Red Tape (CART), headed by Administrator Hernando Cabrera, recently conducted an inspection of compliance with ARTA standards at the LRT Line 2 system.

This initiative is part of the celebration of Ease of Doing Business (EODB) Month, an effort to strengthen government initiatives in enhancing service delivery, fostering a business-friendly environment, and streamlining bureaucratic processes.

During the inspection, the LRTA-CART evaluated ten key areas of public service delivery, including adherence to the Citizens’ Charter, processing times, professionalism of frontline personnel, functionality of the Public Assistance and Complaints Desk (PACD), efficiency of feedback mechanisms, queue management, facility accessibility, digital platform performance, visibility of EODB Month advocacy materials, and overall client experience and perception.

“This inspection underscores LRTA’s commitment to delivering quality public service that caters to the needs of our riders,” said Administrator Cabrera. “We take pride in complying with ARTA standards and continuously strive to eliminate red tape from our operations.”

The LRTA remains dedicated to its mandate of providing safe, reliable, and accessible public transportation, while fostering a culture of accountability and ongoing improvement in service.