The Light Rail Transit Authority (LRTA) remains committed to delivering safe, reliable, and efficient railway services anchored in transparency and citizen-centered governance.
Aligned with the Whole-of-Government (WOG) Reengineering Framework—which promotes integrated, simplified, and collaborative public service delivery—LRTA has updated its Citizen’s Charter to reflect streamlined procedures and clearly defined service standards. To support this initiative, LRTA has also developed a Reengineering Manual and secured a Certificate of Compliance (CoC), which affirms the agency’s adherence to the mandated requirements for citizen-centered service delivery.
These updates are in full compliance with Republic Act No. 11032, also known as the Ease of Doing Business and Efficient Government Service Delivery Act of 2018, and ARTA Memorandum Circular No. 2019-002, both of which mandate efficient, responsive, and accountable delivery of government services.
Through these efforts, LRTA continues to improve the passenger experience and uphold excellence in public service.