In the first quarter of 2026, the Light Rail Transit Authority (LRTA) demonstrated its strong commitment to efficient public service through the Civil Service Commission’s Contact Center ng Bayan (CSC CCB).

Only one feedback was received, which was promptly resolved, reflecting a 100% resolution rate. A notable case, ECCB134287, was closed in just 6 hours and 23 minutes, underscoring LRTA’s dedication to swift action and accountability.

These results affirm LRTA’s proactive stance in addressing public concerns, ensuring that feedback is not only acknowledged but acted upon immediately. By consistently meeting resolution and compliance benchmarks, LRTA strengthens public trust and reinforces its role as a responsive and service‑oriented agency.