The Light Rail Transit Authority (LRTA) recorded a 100% resolution rate in the report issued by the Civil Service Commission (CSC) Contact Center ng Bayan (CCB) covering January to May 2026.

The CCB received and referred a total of one complaint to LRTA. The complaint was acted and resolved within the prescribed period. This resulted in a perfect resolution rating.

This achievement is in line with LRTA’s mission to enhance people mobility and provide a world class light rail transport system that is sensitive, inclusive, and committed to service excellence.

LRTA is committed to sustain this level of performance. The Authority will continue work with CSC to uphold high standards in public service and will remain responsive to the needs of the riding public.