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This website adopts the Web Content Accessibility Guidelines (WCAG 2.0) as the accessibility standard for all its related web development and services. WCAG 2.0 is also an international standard, ISO 40500. This certifies it as a stable and referenceable technical standard. 

WCAG 2.0 contains 12 guidelines organized under 4 principles: Perceivable, Operable, Understandable, and Robust (POUR for short). There are testable success criteria for each guideline. Compliance to these criteria is measured in three levels: A, AA, or AAA. A guide to understanding and implementing Web Content Accessibility Guidelines 2.0 is available at: https://www.w3.org/TR/UNDERSTANDING-WCAG20/

Accessibility Features

Shortcut Keys Combination Activation Combination keys used for each browser.

	Chrome for Linux press (Alt+Shift+shortcut_key) 
	Chrome for Windows press (Alt+shortcut_key) 
	For Firefox press (Alt+Shift+shortcut_key) 
	For Internet Explorer press (Alt+Shift+shortcut_key) then press (enter)
	On Mac OS press (Ctrl+Opt+shortcut_key)

	Accessibility Statement (Combination + 0): Statement page that will show the available accessibility keys. 
	Home Page (Combination + H): Accessibility key for redirecting to homepage. 
	Main Content (Combination + R): Shortcut for viewing the content section of the current page. 
	FAQ (Combination + Q): Shortcut for FAQ page. 
	Contact (Combination + C): Shortcut for contact page or form inquiries. 
	Feedback (Combination + K): Shortcut for feedback page. 
	Site Map (Combination + M): Shortcut for site map (footer agency) section of the page. 
	Search (Combination + S): Shortcut for search page. 

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GOVPH

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Republic of the Philippines

Light Rail Transit Authority

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GCG Whistleblowing Portal

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CSC-CCB

LRTA Achieves 100% Resolution Rate in CSC Contact Center ng Bayan Report

Posted on June 23, 2026

The Light Rail Transit Authority (LRTA) recorded a 100% resolution rate in the report issued by the Civil Service Commission (CSC) Contact Center ng Bayan (CCB) covering January to May 2026. The CCB received and referred a total of one complaint to LRTA. The complaint was acted and resolved within the prescribed period. This resulted continue reading : LRTA Achieves 100% Resolution Rate in CSC Contact Center ng Bayan Report

LRTA Responsiveness to Public Feedback

Posted on April 22, 2026

In the first quarter of 2026, the Light Rail Transit Authority (LRTA) demonstrated its strong commitment to efficient public service through the Civil Service Commission’s Contact Center ng Bayan (CSC CCB). Only one feedback was received, which was promptly resolved, reflecting a 100% resolution rate. A notable case, ECCB134287, was closed in just 6 hours continue reading : LRTA Responsiveness to Public Feedback

LRTA Performance Report FY 2025 CSC-CCB

Posted on February 5, 2026

PUBLIC RELATIONS

Monday - Friday
7:00 AM - 6:30 PM
Telephone: (632) 8647-3452/ 09173253452
Email: pro@lrta.gov.ph

BUSINESS DEVELOPMENT

Monday - Friday
7:00 AM - 6:30 PM
Telephone: (632) 8647-3479 to 91 local 29897 / 29878 / 29874
Email: bdd@lrta.gov.ph

MAIN OFFICE ADDRESS

Administration Building
Line 2 Depot, Marcos Highway,
Santolan, Pasig City 1610, Philippines

FEEDBACK

We would like to hear from you. Fill out the Feedback Form to provide us with your ideas on how we can improve our service. Thank you.

EXTERNAL LINK

CONTACT CENTER NG BAYAN

WEBSITE PRIVACY POLICY

Introduction

The Light Rail Transit Authority (LRTA), through its Knowledge Management and Information Technology Division (KMITD), maintains www.lrta.gov.ph, which aims to provide information about the Authority, its mandates, programs, and services. read more...