n Citizen's Charter

List of Frontline Services:

• Issuance of Tickets, Issuance of Tickets in pictures

• Issuance of Discount Coupons for Senior Citizens and Passengers with Disability

• Filing of Complaints, Suggestions, Observations, and Inquiries

n Public Relations Office

Our staff is always ready to receive and handle your complaints, suggestions and inquiries.

Please contact the Public Relations Office at the following numbers:

Or you can visit them at our Public Relations offices located at the Monumento, Central and Baclaran terminals for LRT Line 1 and in the Public Assistance offices in each of the terminals of the LRT Line 2.

n Lost & Found Services

Items found and/or surrendered to us can be claimed at the Public Relations Office located at the Central Terminal in Arroceros, Manila.

For inquiries, please call at (02) 302-6721 or (02) 853-0042 local 8640.  Please bring proper identification when claiming lost items.

n Special Seats

Seats behind the train operator's cabin are reserved for the following passengers:

• Senior Citizens

• Disabled Persons

• Pregnant Women / Women with Infants

Also, a designated all-female section is located at the lead vehicle of the train immediately behind the special section described above.  The reserved section extends up to the part of the Light Rail Vehicle (LRV) where the vehicle's articulation is,  in between the second and the third door for the non-air-conditioned trains.  The first car of the air-conditioned trains are reserved for female passengers only.

n LIBRE - Free Newspaper

The LRTA,  in cooperation with the Philippine Daily Inquirer, offers free newspapers to its patrons daily from 6:00am (until supply lasts) at the following LRT Line 1 stations:

• Monumento

• 5th Avenue

• R. Papa

• Abad Santos

• Blumentritt

• Tayuman

• Doroteo Jose

• Carriedo

• UN Avenue

• Pedro Gil

• Gil Puyat

• Libertad

• EDSA

• Baclaran

The Inquirer Libre is also available at the following LRT Line 2 stations:

• Santolan
• Katipunan